FAQ

  • How long will my order take? 

Orders can take up to 12 business days to be made and ready made products can take up to 3 business days to pack/send.

  • How long will my order take to arrive once sent? 

We are located in Townsville North QLD we use Australia post, Officeworks and Toll overnight express. If you choose standard shipping your order is going to go out via Australia post or Officeworks these couriers can take between 7-12 business days depending on the destination. 

If you choose express shipping your parcel will be sent via Toll overnight express and should arrive the next day - If you are outside of the Toll delivery areas your order will be sent via Australia Post express and should arrive within 4 business days. 

  • Can I cancel my order?

We do not cancel orders for change of mind. In extreme circumstances we may offer a cancellation minus a 25% restocking fee. 

  • My product is damaged what should I do? 

If something arrives damaged you must notify us with photos of the product and packaging within 48 hours of the parcel being delivered. We will then give you instruction on what to do next. 

How do I care for my product

 

Care instructions

Change mats, bibs, burp cloths

Machine washable on a gentle warm wash. Do not put in the dryer. 

 Quilts

Handwash and lay flat to dry.  

Pram Liners 

Handwash in warm water with detergent. Hang out to dry. Once dry you may need to shake it and give it a gentle iron over to remove any wrinkles. DO not put in dryer

Embroidered Towels

Machine washable (do not wash with zippers/velcro that may damage the embroidery) do not put in dryer. 

Logos/images embroidered on towels maybe slightly distorted/different depending on sizing. We cannot control this as this depends on the design and  the towel. We do not recommend images on towels. 

Our orders can take 21 business days (Monday-Friday excluding public holidays) to make. After the item is completed we will organise shipping for it and you should get an email with a tracking number etc. 

Embroidered towels need to be washed when you receive them. Due to the high volume of orders we don't wash towels after we embroider them. Washing them will remove stabiliser and will fluff up the towels. 

We do not take responsibility for the fonts you choose. If you want a design proof sent through to you prior to us doing your towels please let us know when you place your order. 

 

 Drink bottles/mugs/glassware

 

Care Instructions.

* Do not immerse in water

* Do not bump, knock or scrape anything against vinyl lettering. Doing so will cause damage to lettering.

*Wipe outside of tumbler/Glass/Bottle

with soft damp cloth to clean and fill tumbler/Glass/Bottle with water and small amount of dishwashing liquid. Clean inside with bottle brush and rinse clean.

*Do not use cleaning products

on the outside of your tumbler/ Glass/Bottle

*Take care not to drop or knock

your tumbler/ Glass/Bottle

*Keep Tumbler/ Glass/Bottle out of direct sunlight

& do not expose to extreme heat

*Do not place tumbler/ Glass/Bottle in microwave or freezer

*Do not place in the dishwasher

Due to the nature of these items we will only cover vinyl damage if you send us photos of the damaged product when they arrive.